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FAQ’s
When will my order ship?
Most orders usually ship within 2-3 days. If you place your order Friday-Sunday, your order may take an extra day or two to ship depending on the volume of orders we receive on the weekend. 120 ml. bottles are special order and can take up to 7 business days to ship.
Where is my tracking number?
Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.
Help! I made a mistake on my order!
Unfortunately we cannot make changes to an order after the credit card has been charged. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like.
What carrier do you use for shipping?
Domestic:
- USPS First Class: usually delivers within 3-5 business days
- USPS Priority: Usually delivers within 2-3 business days
- FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.
International:
- USPS First Class: 10-12 business days
- USPS Priority: 7-10 business days
- FedEx Express: 6-7 business days, depending on specific country customs regulations.
My order status says, “Unfulfilled”. What does this mean?
Unfulfilled means that we haven’t shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.
My order that was shipped internationally is being returned by customs. What do I do now?
As soon as your order is returned to us, we will send you an email to let you know your order has been returned and refund you for the purchase.
Return Policy
We do not typically accept refunds and exchanges. You must email us seeking refund or exchange approval at:[email protected]
Returns
All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns. Returned within a 24 Hour Period of Receiving Order.
Refunds
If we are out of stock of an item and your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain timeframe.
1360 Roanoke Blvd , Salem 24153 United States
